{"id":1104,"date":"2022-04-17T20:18:37","date_gmt":"2022-04-17T20:18:37","guid":{"rendered":"https:\/\/www.galagents.com\/blog\/?p=1104"},"modified":"2022-04-22T20:26:18","modified_gmt":"2022-04-22T20:26:18","slug":"the-roadmap-you-need-to-overcome-the-fear-the-digital-transformation","status":"publish","type":"post","link":"https:\/\/galaxy.travel\/blog\/the-roadmap-you-need-to-overcome-the-fear-the-digital-transformation\/","title":{"rendered":"The roadmap you need to overcome the fear the digital transformation"},"content":{"rendered":"<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Are you one of those afraid of the digital world? Maybe, you don&#8217;t understand too much about it, do you? Or don&#8217;t know how to start. If those sceneries connect with you, this article is for you. Yet, it can also help you clarify the terms and steps you should consider to transform your business digitally.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">We decided to talk about this because we have found out that several of our business partners are still struggling to shift their business to a digital environment. Even so, the pandemic has pushed us to adopt and have an online presence. However, sometimes we don&#8217;t act and freeze due to misconceptions before embarking on the digital road. Thus, we&#8217;ll discuss the interconnection and differences between digitization, digitalization, and digital transformation. Also, we give you some questions that can help you set your roadmap to set the goals and digital strategy for your business.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">As <\/span><a href=\"https:\/\/www.thinkdigital.travel\/opinion\/trends-transition-purpose\/\"><span style=\"font-weight: 400;\">Digital Tourism Think Tank<\/span><\/a><span style=\"font-weight: 400;\"> mentioned in their March 2022 report, the increasing pace of digitization has increased the importance of being digitally competitive. Leveraging digital to provide greater flexibility is closely linked to increased personalization of the digital visitor experience and an agile approach to prototype new solutions.<\/span><\/p>\n<h2 style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Digitization, Digitalization, or Digital Transformation?<\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">It&#8217;s common to see many using these terms as synonyms. However, they aren&#8217;t, but they&#8217;re interconnected. So, let&#8217;s find out more.\u00a0<\/span><\/p>\n<p style=\"text-align: justify;\"><b>Digitization<\/b><span style=\"font-weight: 400;\"> converts an analog process to a digital format without changing the process itself. For instance, mechanizing existing manual and paper-based procedures. Its main value is reducing expenses and laying the foundation for the business to develop data-driven applications.\u00a0<\/span><\/p>\n<p style=\"text-align: justify;\"><b>Digitalization<\/b><span style=\"font-weight: 400;\">, on the other hand, uses digital technology to alter the business model and generate new revenue and value-generating opportunities; it is the process of converting to a digital business.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-1108\" src=\"https:\/\/galaxy.travel\/blog\/wp-content\/uploads\/2022\/04\/digital-transf_1w.jpg\" alt=\"\" width=\"1000\" height=\"191\" srcset=\"https:\/\/galaxy.travel\/blog\/wp-content\/uploads\/2022\/04\/digital-transf_1w.jpg 1000w, https:\/\/galaxy.travel\/blog\/wp-content\/uploads\/2022\/04\/digital-transf_1w-300x57.jpg 300w, https:\/\/galaxy.travel\/blog\/wp-content\/uploads\/2022\/04\/digital-transf_1w-768x147.jpg 768w, https:\/\/galaxy.travel\/blog\/wp-content\/uploads\/2022\/04\/digital-transf_1w-200x38.jpg 200w, https:\/\/galaxy.travel\/blog\/wp-content\/uploads\/2022\/04\/digital-transf_1w-400x76.jpg 400w, https:\/\/galaxy.travel\/blog\/wp-content\/uploads\/2022\/04\/digital-transf_1w-600x115.jpg 600w, https:\/\/galaxy.travel\/blog\/wp-content\/uploads\/2022\/04\/digital-transf_1w-800x153.jpg 800w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/p>\n<p style=\"text-align: center;\"><b>&#8220;Digitalization cannot occur without digitization.&#8221;<\/b><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/www.asite.com\/blogs\/digitization-digitalization-and-digital-transformation-whats-the-difference\"><span style=\"font-weight: 400;\">Asite.com<\/span><\/a><\/p>\n<p style=\"text-align: justify;\"><b>Digital transformation <\/b><span style=\"font-weight: 400;\">is the significant and fast change of company operations, processes, capabilities, and models to fully harness the changes and possibilities brought about by digital technologies and their influence on society in a purposeful and prioritized manner.<\/span><\/p>\n<p style=\"text-align: justify;\"><b>The primary goal of digital transformation is to improve individual and organizational innovation and productivity<\/b><span style=\"font-weight: 400;\"> by enhancing the decision-making process, offering connectivity, boosting invention, and facilitating business growth.<\/span><\/p>\n<p style=\"text-align: justify;\">\n<h2 style=\"text-align: justify;\"><span style=\"font-weight: 400;\">What do these concepts look like in our day-to-day life?<\/span><\/h2>\n<p style=\"text-align: justify;\"><b>Digitize<\/b><span style=\"font-weight: 400;\"> by uploading your programs, budgeting, or customer service reports to the cloud, and allow your team to collaborate and update the information.\u00a0<\/span><\/p>\n<p style=\"text-align: justify;\"><b>Digitalize<\/b><span style=\"font-weight: 400;\"> by using a CRM to manage the relationship with your customers. You can collect data like their needs, last trips booked, destinations they would like to visit, and type of interests they are into. Then, use the data to design authentic experiences that match your travelers&#8217; desires. It&#8217;ll also help you to engage them and build a fidelity bond.<\/span><\/p>\n<p style=\"text-align: justify;\"><b>Transform your business digitally<\/b><span style=\"font-weight: 400;\"> after many digitizing processes, helping you identify the gaps in your service that can be filled through technology. For example, a mobile app to upload travelers&#8217; journeys before their trip or send them push-up notifications to remind them what to bring for their next day&#8217;s itinerary. Or may adjust your website to offer travelers online bookings and payments options.<\/span><\/p>\n<p style=\"text-align: justify;\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-1107\" src=\"https:\/\/galaxy.travel\/blog\/wp-content\/uploads\/2022\/04\/digital-transf_1cw-1.jpg\" alt=\"\" width=\"1000\" height=\"191\" srcset=\"https:\/\/galaxy.travel\/blog\/wp-content\/uploads\/2022\/04\/digital-transf_1cw-1.jpg 1000w, https:\/\/galaxy.travel\/blog\/wp-content\/uploads\/2022\/04\/digital-transf_1cw-1-300x57.jpg 300w, https:\/\/galaxy.travel\/blog\/wp-content\/uploads\/2022\/04\/digital-transf_1cw-1-768x147.jpg 768w, https:\/\/galaxy.travel\/blog\/wp-content\/uploads\/2022\/04\/digital-transf_1cw-1-200x38.jpg 200w, https:\/\/galaxy.travel\/blog\/wp-content\/uploads\/2022\/04\/digital-transf_1cw-1-400x76.jpg 400w, https:\/\/galaxy.travel\/blog\/wp-content\/uploads\/2022\/04\/digital-transf_1cw-1-600x115.jpg 600w, https:\/\/galaxy.travel\/blog\/wp-content\/uploads\/2022\/04\/digital-transf_1cw-1-800x153.jpg 800w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/p>\n<p style=\"text-align: center;\"><b>&#8220;Digitization and digitalization can be seen as the first steps on a digital transformation journey.&#8221;\u00a0<\/b><\/p>\n<p style=\"text-align: center;\"><span style=\"font-weight: 400;\">(Asite.com)<\/span><\/p>\n<p style=\"text-align: justify;\">\n<h2 style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Designing the roadmap for your digital transformation<\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Developing a cohesive road plan is critical for identifying and changing your systems and cultural organization. Then, it would help if you began by inventorying your present procedures, then discovered the technologies available to assist you in improving the system. Finally, you can set your digital transformation goals and strategy.<\/span><\/p>\n<h2 style=\"text-align: justify;\"><b>Step 1:<\/b><span style=\"font-weight: 400;\"> Analyze and evaluate your current status.<\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">To help you identify how are your business up today, start by asking yourself the following questions:\u00a0<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">What is your <\/span><b>value proposition<\/b><span style=\"font-weight: 400;\">?<\/span>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Why do you want to help people to travel?<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">How can you help them?<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">What benefits are you offering to them?<\/span><\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">What are your <\/span><b>competitors<\/b><span style=\"font-weight: 400;\"> doing?<\/span>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">What can you learn from them?<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">How can you improve what they are doing to differentiate you from them?<\/span><\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Who are your <\/span><b>current and potential customers?<\/b>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">What are they looking for?<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">How can you communicate and engage with them? Through which channels?<\/span><\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">What is the <\/span><b>customer experience<\/b><span style=\"font-weight: 400;\"> you&#8217;re offering?<\/span>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">How are you communicating with your travelers?\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">On how many channels are you present?\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Are you making all your effort into having straightforward communication with your customers?\u00a0<\/span>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"3\"><span style=\"font-weight: 400;\">CX belongs to everyone within the organization<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">How is your <\/span><b>team<\/b><span style=\"font-weight: 400;\"> doing?<\/span>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Do you have clearly defined goals for each employee?<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">How can you reward your employees for their achievements?\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Which skills do they have now, and which skills can they obtain?<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h2 style=\"text-align: justify;\"><b>Step 2:<\/b><span style=\"font-weight: 400;\"> Identify the technology you need<\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Technology is critical in digital transformation because it creates a new business ecosystem your organization will operate. Thus, <\/span><a href=\"https:\/\/factory.dev\/blog\/digital-transformation-8-steps\"><span style=\"font-weight: 400;\">Factory<\/span><\/a><span style=\"font-weight: 400;\"> has a series of questions that can help you define the type of technology you may need:<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Have you updated the technologies and platforms that you&#8217;re already using?<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Do you have any ideas for improvement?\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Which technologies are you using currently?<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">What kind of technologies might you use in the future?\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Do you have a team dedicated to updating our technology?\u00a0<\/span><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Please remember that this process is gradual. You cannot go from a beginner tech level to an advanced level in one step. Please avoid comparing yourself with others in the industry. They have probably spent much more time and money to be at their stage, and you don&#8217;t know it.<\/span><\/p>\n<p style=\"text-align: justify;\">\n<h2 style=\"text-align: justify;\"><b>Step 3:<\/b><span style=\"font-weight: 400;\"> Answering the what, why, and who related to your digital strategy<\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Three questions to help you put in perspective what you expect to have, why, and who can help you achieve the digital transformation of your tourism business.\u00a0<\/span><\/p>\n<p style=\"text-align: justify;\"><b>WHAT<\/b><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">What are your short, medium, and long-term objectives?<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">What do you need to do first?<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">What knowledge and skills do you have and need?<\/span><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><b>WHY <\/b><span style=\"font-weight: 400;\">do you want or need to digitally transform your business?<\/span><\/p>\n<p style=\"text-align: justify;\"><b>WHO<\/b><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Whom do you need for this project?<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Who do you have, and with which capabilities?<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Who does what and takes the lead in it?<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Who defines the strategy, means, and KPIs to achieve the DT?<\/span><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Please don&#8217;t underestimate the importance of these questions. They are vital for framing your strategy with realistic goals. Also, remember to time frame the plan considering the different aspects. But, embrace that there may be some disruptions and a risk level of embarking on a digital transformation process, so be flexible too.<\/span><\/p>\n<p style=\"text-align: justify;\">\n<h2 style=\"text-align: justify;\"><b>Step 4:<\/b><span style=\"font-weight: 400;\"> Define your investment<\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">At this stage, it&#8217;s time to define your investment to enhance the current company operations and innovate within the sector in the short, medium, or long term.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">If you think the investment is too high at this point, please consider that McKinsey estimates that businesses with obsolete systems may need to double their spending on IT alone over the next five years. So, the longer-term risk of not investing financially in digital transformation is far larger.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">As tourism businesses, we must embrace digital transformation to be able to serve the &#8220;new traveler&#8221; in a pandemic era, as well as ensure the sustainability of our business. At first, the digital environment and the work we need to do may be overwhelming. Yet, it&#8217;s crucial to have this self-evaluation and answer all the questions we have given you. It&#8217;ll assist you in setting the roadmap of your digital strategy.\u00a0<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Last but not least, please consider that embracing the transformation of your business digitally it&#8217;ll bring you some benefits, such as: <\/span><b>saving time and money<\/b><span style=\"font-weight: 400;\"> through the digitization of your processes; <\/span><b>increasing productivity and efficiency<\/b><span style=\"font-weight: 400;\"> by digitizing to assist you in streamlining your business operation;\u00a0 <\/span><b>improving your<\/b> <b>customer experience<\/b><span style=\"font-weight: 400;\"> by offering digital convenience and simplicity; <\/span><b>enhancing your customer engagement<\/b><span style=\"font-weight: 400;\"> through establishing a solid online presence and brand awareness; and <\/span><b>igniting innovation and creativity<\/b><span style=\"font-weight: 400;\"> within the organization by giving you endless opportunities to grow.\u00a0<\/span><\/p>\n<p style=\"text-align: justify;\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-1109\" src=\"https:\/\/galaxy.travel\/blog\/wp-content\/uploads\/2022\/04\/digital-transf_1-copia-2w.jpg\" alt=\"\" width=\"1000\" height=\"191\" srcset=\"https:\/\/galaxy.travel\/blog\/wp-content\/uploads\/2022\/04\/digital-transf_1-copia-2w.jpg 1000w, https:\/\/galaxy.travel\/blog\/wp-content\/uploads\/2022\/04\/digital-transf_1-copia-2w-300x57.jpg 300w, https:\/\/galaxy.travel\/blog\/wp-content\/uploads\/2022\/04\/digital-transf_1-copia-2w-768x147.jpg 768w, https:\/\/galaxy.travel\/blog\/wp-content\/uploads\/2022\/04\/digital-transf_1-copia-2w-200x38.jpg 200w, https:\/\/galaxy.travel\/blog\/wp-content\/uploads\/2022\/04\/digital-transf_1-copia-2w-400x76.jpg 400w, https:\/\/galaxy.travel\/blog\/wp-content\/uploads\/2022\/04\/digital-transf_1-copia-2w-600x115.jpg 600w, https:\/\/galaxy.travel\/blog\/wp-content\/uploads\/2022\/04\/digital-transf_1-copia-2w-800x153.jpg 800w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/p>\n<p style=\"text-align: center;\"><b>&#8220;Digital transformation is more people-focused, rather than technology-focused&#8221;<\/b><\/p>\n<p style=\"text-align: center;\"><b>\u00a0<\/b><a href=\"https:\/\/factory.dev\/blog\/digital-transformation-8-steps#:~:text=digital%20transformation%20is%20more%20people%2Dfocused%2C%20rather%20than%20technology%2Dfocused\"><b>Factory.dev<\/b><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Are you one of those afraid of the digital world? Maybe, you don&#8217;t understand too much about it, do you? Or don&#8217;t know how to start. If those sceneries connect with you, this article is for you. Yet, it can also help you clarify the terms and steps you should consider to transform your business [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":1105,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[56],"tags":[],"class_list":["post-1104","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-travel-trends"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>The roadmap you need to overcome the fear the digital transformation - Galaxy Expeditions Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/galaxy.travel\/blog\/the-roadmap-you-need-to-overcome-the-fear-the-digital-transformation\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The roadmap you need to overcome the fear the digital transformation - Galaxy Expeditions Blog\" \/>\n<meta property=\"og:description\" content=\"Are you one of those afraid of the digital world? 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